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Data Deletion Instructions

Last updated: September 21, 2026

1. Overview

You can ask Vensa to delete the personal data we hold about you at any time. This page explains how to make that request and what happens next. For a full description of the data we collect, see our Privacy Policy and Data Policy.

2. How to Request Deletion

  1. Send an email to vensa.app@gmail.com with the subject “Data deletion request”.
  2. Include the email address of your Vensa account, your store domain if you use one of our Shopify apps, or your Facebook or Instagram profile name if your request is about our social media integrations.
  3. We may reply to confirm that the request comes from you before deleting anything.

We complete deletion requests within 30 days and email you a confirmation when it is done.

3. Facebook and Instagram Data

Vensa uses a Meta app only to publish posts to the official Vensa Facebook Page and Instagram account, and to read engagement statistics for those posts. We do not offer Facebook Login, and we do not collect profile information, friend lists, or messages from Facebook or Instagram users.

The data we store from Meta is limited to our own posts: post IDs, links to the posts, publish times, and aggregate counts such as reactions, comments, shares, reach, and impressions. These counts are totals and do not identify individual people.

If you believe we hold data about you from Facebook or Instagram, email us as described in section 2 and we will delete it. You can also remove any app connected to your Facebook account at any time from Facebook Settings > Apps and Websites.

4. What Gets Deleted

  • Your Vensa account and profile information
  • Usage records and analytics events linked to you
  • Any data linked to your Facebook or Instagram profile

Uploaded photos and generated images are already deleted automatically within 24 hours, so they do not require a request. We may keep billing records where the law requires us to, for example for tax purposes. Those records are kept only for the required period and are not used for any other purpose.

5. Contact

Questions about data deletion can be sent to vensa.app@gmail.com or through our Contact Page.