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Virtual Try-On

Customer visibility

Use Try-On → Visibility → Customer Visibility to choose who sees the try-on button. Audience rules apply in addition to your product selections.

Choose an audience

Show Try-On button toWho sees it
EveryoneGuests and signed-in customers.
Logged-in customers onlyCustomers signed into a storefront account.
Guests only (not logged in)Visitors without a signed-in customer session.
Customers in specific segmentsSigned-in customers who pass the selected segment membership check.
Guests + specific segmentsGuests, plus signed-in customers who pass the selected segment membership check.

Save and test

  1. 1

    Choose a visibility mode

    Open Try-On → Visibility and select the desired audience.

  2. 2

    Choose segments if required

    For either segment mode, select at least one segment under Allow access to customers in.

  3. 3

    Save and test the correct session

    Click Save. Test a guest session and a signed-in customer session as appropriate. Being signed into Shopify admin does not itself mean you are signed into a storefront customer account.

Product coverage still applies

A visitor may match the audience but see no button on a product outside your selections. The theme embed and available store usage are also required.

Need help?

Open Support in the Shopify app, or contact us with your store address and what you are stuck on.