Why is a new product or colour missing in the app?
The app follows your Shopify catalog on its own: edit a product and its options and values reach the app within a few seconds, with colours mapped automatically where possible. So the first thing to try is simply waiting a moment.
Give it a few seconds
Refresh the page. While an update is in progress the Dashboard shows an Updating label next to its title; once that clears, the new product's options and values are in.
Note
Storefront swatches for a new product usually work straight away: they read the product's own options. What the app takes in is the option and value list, so you can style it and map its colours.
Still missing? Sync by hand
- 1
Open the Dashboard or Options
Both have the sync button at the top.
- 2
Click Sync options & swatches
On an option's Values page the same action is called Sync catalog. It re-reads every product, however many you have.
- 3
Wait for the sync to finish
The page refreshes when it's done. A large catalog takes longer, and you can keep working while it runs.
Important
If the Dashboard shows We couldn't finish updating your catalog, an update failed rather than being slow. Click Retry, and contact support if it keeps coming back.
Need help?
Open the app and click Chat with us on the Dashboard for free setup assistance, or contact us with your store address and what you are stuck on.