FAQ
Find answers about setup, saved items, alert delivery and reports. For a problem you can reproduce, use the troubleshooting guides to check each part of the flow in order.
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Search by the feature or symptom, such as guest, page, test, sender or revenue. Each answer links to a guide with the relevant controls and verification steps.
30 of 30 questions
Setup and display
What should I check after changing themes?
Enable the app embed on the new published theme, then test product, card and header placement. Theme-specific selectors or CSS may need an update.
Why are hearts missing on collection cards?
Turn on Show wishlist icon on product cards, select the collection surface and test the product card selector for your theme.
How do I use a full wishlist page?
Choose Full page in Display. Use the built-in app page or add the Wishlist page block to a Shopify page and enter its path.
I created a wishlist page. Why is it empty?
Create the page for me publishes and links a Shopify page, but you must still add the Wishlist page app block to its theme template.
Does disabling the embed stop alerts?
It hides the storefront widget but does not stop background alerts. Review alert switches and contact support for a complete pause including reminders.
Saved items
Can guests save without signing in?
Yes. Guest saves are tied to their browser. An email is required for alerts, and clearing browser data can remove access to guest-only saves.
Why did a guest wishlist disappear?
Return to the same browser and device, check whether site data was cleared, and check the list after a customer login. A guest-only token does not sync across devices.
Why is the saved size or colour wrong?
Select the variant before saving and check the saved list. A custom theme picker or a product card without a variant picker needs a storefront test.
Does a card heart save the selected size?
A product card often has no variant picker, so its heart can save a product-level item. Open the product page and choose the exact variant for size-specific demand and restock signup.
Does removing an item unsubscribe the shopper?
Removing a saved item and unsubscribing from email are separate actions. Use the email unsubscribe link to stop messages.
Alerts and email
Why did the restock email not arrive?
Check that the shopper subscribed to the exact variant, the alert is enabled, the variant changed from unavailable to available, and Alert log and delivery show no failure.
Will restocking another size send an alert?
No. Back-in-stock alerts are specific to the variant the shopper selected.
What does Batch hourly do?
It groups eligible restock items into an hourly digest, so several items can be delivered in one message.
Why does a fixed price-drop threshold miss some items?
Fixed amounts use the store currency. Items saved in another currency skip that check; use a percentage threshold for those items.
Do I need to connect an email server?
No. The app has a built-in sender. You can connect your own SMTP server in Settings when that option is available.
Does Send test prove restock alerts work?
A template test checks email rendering and delivery. Run a real tracked-inventory restock test to check the full alert flow.
What does a scheduled or failed Alert log row mean?
Scheduled means the app has queued the alert. Failed means delivery needs attention; test the sender, fix the cause and use Retry on the failed row.
Why does my test email use the old logo?
Template tests use the current template text but saved branding. Save branding first, then send another test.
Does receiving a template test prove SMTP works?
Template tests and live alerts can fall back to the built-in mailer. Use the direct SMTP test in Settings and inspect its result.
Did a failed SMTP test change my settings?
Settings test actions save valid submitted server settings before testing. A later test failure does not restore the previous configuration.
What are the test email limits?
Email and Settings share 5 test emails per hour and 15 per day. SMTP connection checks have a separate limit of 20 per hour.
When are wishlist reminders sent?
A daily check finds eligible items saved at least 7 days ago, with a 30-day reminder cooldown. There is no merchant-facing reminder enable switch.
Reports and settings
Where can I export wishlist shoppers?
Open Wishlist Items → Shoppers and click Export subscribers. The export is capped at 10,000 rows and does not include complete consent or unsubscribe state. Review it before using it for a campaign.
What does recovered revenue count?
The app matches purchased variants to saved items or recent alert records within 7 days; a click is not required. It credits the order subtotal, not only matched items. Refunds are not deducted.
Can I add Wishlist revenue to another app's revenue?
The same order can meet both apps' separate attribution rules. Keep each dashboard's figure separate instead of treating their sum as unique store revenue.
Where do I add CSS for the widget?
Open Settings → Custom CSS, add a small rule, save and refresh the storefront. Check the built-in Display controls first for placement.
Why does Active wishlisters stay the same across date ranges?
It counts shoppers who currently have saved items, independently of the selected period.
Why can Alerts sent exceed the number of emails?
Analytics counts successful delivery records. Several variants in one digest can correspond to several records.
Troubleshoot a complete flow
Need help?
Open the chat bubble in the Shopify app, or contact us with your store address and what you are stuck on.